What is a domain name?
A domain name will give your website a specific name and address that will be used to find your website. Without a domain name, your websites web address would be just a series of numbers, making your website a lot harder for customers to find.
What to consider when choosing a domain name
When choosing a domain name for your organisation's website, it is important that you think about how easily the domain name will be remembered by people trying to find you. Using your business name rather than abbreviations in your domain name will make your website easier for more people to find. For example priceengines.co.uk is the first thing that our customers will think of when trying to find us.
A domain name can be up to 63 characters long, but will be more effective and memorable if it is kept between 6-15 characters.
How to register a domain name
To register a domain name with us, fill in the form provided with the correct information. We will aim to make contact with you within 24 hours with further instructions and with details of how to pay for your chosen domain name.
When registering a domain name with us you agree also to Nominet’s domain name registration Terms and Conditions: www.nominet.org.uk/go/terms
Domain name charges and additional information
Domain names registered with Nominet (the .UK registry) are £15 per annum. Registrations are made initially for a minimum of a 2 year term. You will need to make a payment in advance by bank transfer (details will be provided when you submit a domain). If a domain name you have chosen cannot be registered you will be fully refunded within 24 hours. We impose no termination charges.
Renewing domain names
All domains are renewed on an annual basis, we will send out reminder emails 30 days, 10 days and 2 days before expiry. We will send the emails to the email address on the account, it is the registrant’s responsibility to make sure their contact details are up to date. Price Engines Ltd takes no responsibility if your domain renewal fails due to your contact details being incorrect. If you do not wish to renew a domain please make sure you contact us a minimum of 30 days before your domain expires by emailing us at email@example.com. All domains will be automatically renewed 5 days in advance of the domain name expiring and will be billed 3 days in advance.
Expiring domain names
If you do not renew your domain before its expiry date it will have all services we provide suspended and you will have up to 30 days (protected period) after to renew the domain name at the original renewal fee. After 30 days your domain will be suspended and will go into a 60 day grace period which you can still renew your domain name but with an additional redemption fee of £100 + VAT. This must be requested by email before the 80th day after your domain has expired, after 90 days your domain will be cancelled and deleted from the register and made available for resale through a third party registrar. Price Engines Ltd does not guarantee the renewal of a domain name.
Reporting abuse and complaints
If you wish to raise a complaint about abuse you have received (spam emails etc), please contact us at firstname.lastname@example.org with as much detail as possible about the abuse. We will investigate your complaint as soon as possible. If you wish to make a complaint about the service you have received, please submit an email to us at email@example.com including as much detail as possible about the issue you wish to complain about. We will acknowledge your complaint within 24 hours and aim to resolve any issues within 30 business days. If you’re not happy with the initial outcome of your complaint, then you are able to escalate your issue to Nominet (the .uk registry) here www.nominet.uk/resources/complaints
We also provide .com domain names at priceengines.shopco.com