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Frequently Asked Questions

What if I don’t receive an appointment?

No problem, our returns policy covers you. If a customer doesn’t agree to arrange an appointment with your company, simply report it back to us and the lead will be replaced.

How much are the leads?

The price list can be found here (opens in a new tab). Remember we offer a no-quibble guarantee, meaning you only pay for leads that turn into appointments. Our customers tell us they convert 1:3 or better, so do the maths; This is a cheap way and effective way to receive sales.

Unable to contact the customer?

Our returns policy covers you. If you are unable to contact the customer after 3 days, report the lead and it will be replaced. We ask that you attempt to contact the customer twice per day – preferably at different times of the day. Remember, this is a customer who wishes to speak with you, but may be busy.

Can I see leads before purchasing?

Our system is automated which means that you receive leads as soon as they are qualified. Each lead will match your criteria and you choose how many leads you wish to receive. We only send fresh leads to ensure the best possible chance of success.

Are the leads qualified?

Absolutely. Our dedicated team contacts every customer and checks the details to ensure you only receive leads for customers who are genuine.

What if I wish to suspend or stop receiving leads?

We understand there will be times when you no longer need / want leads; This is why we allow you to activate / deactivate your account at any time. There is no contract – use the service as and when you want to.

How many companies are leads shared with?

A single lead will be passed on to a maximum of 4 companies on our register.

What about duplicate leads?

It is common to use more than one source for leads. For this reason we offer a returns policy whereby if you receive a lead you already have from elsewhere, it will be replaced with no fuss.

Will I get an account manager?

Your account can be managed via the portal – giving you full control and easy access. However, should you need help with anything, call our office and a member of our team will be more than happy to assist you in any way they can.

How do I receive my leads?

Your leads are automatically sent via text and email. You are also able to view them via the portal.

How does call recording work?

In order to contact the customer, we send a number starting with 033 and a four-digit PIN number for security. When this is dialled and the PIN is entered, you will be connected to the homeowner seamlessly – as if you had called them directly. The call is charged at the same rate as a national call and the number shown to the customer will be the one that you dialled from. We record calls for quality assurance purposes.

Can I choose the areas the leads are in?

Of course. We ensure you receive leads only in the postcode areas you select on your portal, as long at they match the products you have selected on your portal.

Can I change my products/postcodes

We understand businesses change over time. In the portal, you can add or remove products and postcodes easily.

Can’t access the portal?

If you are unable to access the portal for any reason, do not hesitate to contact the office and we will provide swift support.