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Frequently Asked Questions

What if I don’t get an appointment?

No problem, our returns policy covers you. If a customer will not agree to arrange an appointment with your company, simply report it back and he lead will be replaced

How Much are the Leads?

The Price List can be found here ( will open in a new tab ) Remember you have a no-quibble guarantee so you are only paying for leads that turn into appointments. Our customers tell us they convert 1:3 or better, so you can do the maths. This is a cheap way to get sales.

What if I can’t get hold of the customer?

Our returns policy covers you. If a customer does not answer after 3 days report the lead and it will be replaced. All we ask is that you try and make 2 call attempts a day – preferably at different times. This is someone who wants to speak with you, but may be busy.

Can I see leads before I buy them?

Our system is automated which means that you receive leads as soon as they have been qualified. Each lead will match your criteria and you select how many leads you want to receive. We ony send hot leads so that you have the best chance of success

Are the leads qualified?

Absolutely. Our dedicated team will call each customer and check the details to ensure that you only receive leads for customers who are genuinely in the market for quotes.

What if I want to stop the leads?

We understand there will be times when you do not need/want leads, which is why you can switch your account on or off at any time. There is no contract, you use the service as and when you want to.

How many companies do you send leads to?

A lead will be passed on to a maximum of 4 companies on our register.

What about duplicates?

It is normal to use more than one soure so if you receive a lead that you already have the details for, you can report it and it will be replaced as part of our returns policy.

Will I get an account manager?

Your account can be managed via the portal but should you need help with anything, call our office and one of our team will be more than happy to assist you in any way they can.

How do I receive my leads?

Your leads will be automatically sent to you via text and email, as well as you being able to view them via the portal.

How does call recording work

In place of the customer’s direct phone number, we send an 033 number and a four-digit PIN number. When dialled it will connect you to the homeowner as if you had called them direclty. The call is charged at the same rate as a national call and the number shown to the customer will be the one that you call from.

Can I choose the areas the leads are in?

Of course. We only send you leads in the postcodes you select on your portal, as long at they match the products you have selected on your portal.

Can I change my products/postcodes

We understand things change so you can add/remove products or amend postcodes at any time. If you can not access the portal, contact the offife and one of our team will be happy to help.